Frequently Asked Questions

Everything you need to know before you travel

Booking

Understanding how to reserve a vehicle through 4Drive Moldova helps you plan your trip with confidence. These questions cover the reservation process, confirmation details, and what to expect after you submit your booking.

How do I book a vehicle with 4Drive Moldova?

Select your pickup location, dates, and times on the homepage. Browse available vehicles, choose one that suits your needs, and complete the booking form. You will receive a confirmation email with your voucher immediately after payment.

What information will I receive after booking?

Your voucher includes the vehicle details, pickup location and time, contact details of the local company, payment breakdown, and any additional services you selected. Keep this voucher with you during pickup.

Can I book a vehicle for someone else?

Yes, but the person driving must meet all driver requirements and present their own valid driving licence and payment card at pickup. Include their details in the additional driver information during booking if this service is requested.

Payment and Advance

Payment with 4Drive Moldova happens in two stages. A booking advance is paid online when you reserve, and the remaining balance is settled when you collect the vehicle. The method for the balance depends on the specific vehicle you choose.

How much do I pay online when booking?

You pay a booking advance by card online to confirm your reservation. The exact amount and remaining balance are shown clearly during the booking process and on your voucher.

What payment methods can I use for the remaining balance?

The acceptable methods vary by vehicle and are specified during booking and on your voucher. Some vehicles accept debit cards and cash, others require a credit card. Check your voucher or visit our payment methods page for details.

Can I pay the full amount online?

No, the booking advance is paid online by card, and the balance is paid at pickup. Cash cannot be used for the online advance payment.

Deposit and Credit Card

A security deposit is a temporary hold placed by the local company when you collect the vehicle. This is separate from the advance you pay during booking. Requirements depend on the specific vehicle, not the vehicle class.

Do I need a credit card to collect the vehicle?

It depends on the vehicle you book. Some vehicles require a credit card for the security hold, while others accept debit cards. The requirement is shown during booking and listed on your voucher.

What if I do not have a credit card?

Choose a vehicle that accepts debit cards. If you book a vehicle requiring a credit card, consider increasing the limit on your debit card to accommodate the security hold amount.

Are there vehicles available without a security deposit?

Yes, some vehicles do not require a deposit hold. This is unrelated to insurance coverage or excess amounts, which remain in place regardless. Filter for no-deposit options during your search.

Documents and Age

All drivers must meet specific requirements set by the local company handling your vehicle. These include minimum age, licence validity, and additional documentation for certain trips.

What documents do I need at pickup?

Bring your valid driving licence held for at least one year, a payment card matching the driver's name, and your booking voucher. An International Driving Permit is recommended for stays exceeding 90 days.

What is the minimum age to drive?

Most vehicles require the driver to be at least 21 years old with a licence held for one year. Some vehicle categories have higher age requirements. Check the specific vehicle details during booking.

Can I drive into Romania or Ukraine?

Cross-border travel to Romania and Ukraine is allowed with written permission from the local company. Request this service during booking. Additional fees apply. Note that Transnistria requires special permission.

Pickup and Return

Collection procedures vary depending on the local company assigned to your booking. Some operate from counters at Chisinau International Airport (RMO), others from nearby locations or offer hotel delivery.

Where will I collect the vehicle?

The exact location is confirmed in your voucher and depends on the company. Options include airport counters, terminals near the airport, or delivery to your accommodation. RMO is located 13 km south-east of Chisinau city centre via route E581.

What happens during vehicle handover?

You sign the agreement with the local company, who will inspect the vehicle with you and document any existing damage. Contact details for the company are provided in your voucher. Review the vehicle carefully before accepting it.

Can I return the vehicle outside working hours?

Policies vary by company. Some allow after-hours returns with prior arrangement, while others do not. Contact the company directly using the details in your voucher to arrange this if needed.

Driving in Moldova

Moldova follows right-hand traffic with standard European road rules. Understanding local regulations, infrastructure, and conditions helps ensure a smooth journey through the country.

What are the speed limits in Moldova?

The limit is 50 km/h in towns, 90 km/h on open roads, and 110 km/h on national roads. Moldova has no motorways or toll roads. Always observe posted signs as limits may change in specific zones.

Where can I refuel?

Major fuel station chains include Bemol, Lukoil, and Petrom, widely available in Chisinau and along main routes. Stations are less frequent in rural areas, so plan accordingly for trips to destinations like Soroca (160 km from Chisinau) or Cahul (180 km).

What is the best time of year to drive in Moldova?

Moldova has a continental climate with warm summers and cold winters. The best driving conditions occur from April to October. Winter months may bring snow and icy roads, particularly on rural routes and in northern regions.

Changes and Cancellation

Plans change, and we understand that flexibility matters. Policies for modifying or cancelling your booking depend on timing and the specific terms attached to your reservation.

Can I modify my booking after confirmation?

Contact us at [email protected] with your booking reference. Changes to dates, times, or vehicle type are subject to availability and may affect pricing. Modifications close to pickup may not be possible.

What is your cancellation policy?

Cancellation terms are provided during booking and listed on your voucher. Generally, earlier cancellations receive better refund conditions. Contact us as soon as possible if you need to cancel your reservation.

What if I need to extend my booking while driving?

Contact the local company using the details in your voucher to arrange an extension. Subject to vehicle availability and additional payment. Do not return the vehicle late without prior arrangement, as fees may apply.