How we handle your personal data
Last updated: September 2026
This Privacy Policy explains how 4Drive Moldova collects, uses, and protects your personal information when you visit our website or make a booking. We respect your privacy and handle data in accordance with applicable laws.
4Drive Moldova operates the website 4drivemoldova.com. We facilitate vehicle bookings in Moldova, working with local companies to provide transportation solutions. Our registered address is Centru, Chisinau, Moldova. For privacy-related questions, contact us at [email protected].
This policy applies to data collected through our website. Third-party services, such as booking systems and local companies, operate under their own privacy policies.
When you contact us through the website or submit a review, we collect the information you provide voluntarily. This typically includes your name, email address, and the content of your message or feedback. You control what information you share.
Our web server automatically logs technical information when you visit the site. This includes your IP address, browser type, referring page, pages visited, and timestamps. These logs help us maintain security, diagnose technical issues, and understand how visitors use the website.
We do not collect sensitive personal data such as financial information, identification numbers, or health records through our website forms.
When you make a booking, the information you provide - including name, contact details, licence information, and travel dates - is processed by our booking system and shared with the local company that will provide the vehicle. This data is necessary to arrange your booking and prepare the rental agreement.
The local company uses your booking data to verify your identity at pick-up, complete the rental agreement, and fulfil the contract. Their use of your data is governed by their own privacy practices and the rental agreement you sign.
Payment information entered during booking is processed by secure payment providers. We do not store complete card numbers or payment credentials on our servers.
We use cookies - small text files stored on your device - to improve website functionality and analyse traffic patterns. Essential cookies enable core features like the booking form. Analytics cookies help us understand which pages are popular and how visitors navigate the site.
You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functions. Our analytics data is aggregated and does not identify individual visitors.
We use the information we collect for several purposes. Contact form submissions allow us to respond to your enquiries. Review submissions help other visitors make informed decisions. Booking data enables us to arrange your vehicle and communicate details about your reservation.
Technical logs serve security purposes - identifying suspicious activity, preventing abuse, and troubleshooting errors. Analytics data guides website improvements and content decisions. We do not use your personal data for automated decision-making or profiling.
We may send you booking confirmations, vouchers, and service-related messages by email. These are transactional communications necessary to fulfil your booking.
Your booking information is shared with the local company providing your vehicle, as this is necessary to complete the service. Booking system providers process data on our behalf under contractual agreements.
We do not sell personal data to third parties. We do not share your information for marketing purposes without your explicit consent. We may disclose data if required by law, court order, or to protect our legal rights.
We retain booking records and related communications for as long as necessary to fulfil the service and meet legal obligations. Contact form messages are kept for a reasonable period to address your enquiry and maintain correspondence history.
Technical logs are typically retained for a limited period unless needed for security investigations. Once data is no longer required, it is deleted or anonymised according to our retention schedule.
You have rights regarding your personal data. You can request access to the information we hold about you, ask for corrections if data is inaccurate, or request deletion where legally permissible. You may object to certain processing activities or request data portability.
To exercise these rights, contact us at [email protected]. We will respond to valid requests within a reasonable timeframe. Note that some data may need to be retained for legal or contractual reasons.
If you have concerns about how we handle your data, you have the right to lodge a complaint with the relevant data protection authority in Moldova.
For questions about this Privacy Policy or how we handle your personal information, reach us at [email protected]. Our office hours are Monday to Sunday, 8:00 AM to 8:00 PM (GMT+2).
We may update this policy periodically to reflect changes in our practices or legal requirements. The date at the top of this page indicates the most recent revision. Continued use of the website after changes constitutes acceptance of the updated policy.