Effective September 2026
These terms govern your use of the 4Drive Moldova booking platform. By completing a booking, you accept these conditions in full. Please read them carefully before proceeding with any reservation.
We operate as a booking platform connecting you with local rental companies in Moldova. Your rental agreement is formed directly with the company that provides the vehicle, and their specific terms apply to the use of that vehicle.
These terms apply to all bookings made through the 4Drive Moldova website at 4drivemoldova.com. They cover the booking process, payment arrangements, and your relationship with both our platform and the local rental company that supplies your vehicle.
The rental company issues the rental agreement at the time you collect the vehicle. That agreement contains the detailed terms governing your use of the vehicle, insurance coverage, mileage limits, fuel policy, and procedures for reporting damage or breakdowns. Both sets of terms apply to your booking.
Any discrepancies between what is shown on our website and the rental agreement must be resolved at the point of collection. The voucher we provide contains the contact details of the rental company for any questions or issues during your rental period.
When you complete a booking on our platform, you receive a voucher confirming your reservation. This voucher is not the rental agreement itself. The rental agreement is a separate contract you sign with the local rental company when you collect the vehicle.
The rental company operates the vehicle handover, whether at their desk, at the airport terminal, or via delivery to your hotel. Collection times are selected during the booking process and confirmed in your voucher. The company checks your documents, records the vehicle condition, explains the controls and fuel policy, and has you sign the rental agreement.
Any pre-existing damage is noted in the rental agreement at the start of the rental. Both you and the company representative confirm the condition of the vehicle before you drive away. Keep a copy of this signed agreement with you throughout the rental period.
Additional services such as a second driver, child seat, or written permission for cross-border travel to Romania and Ukraine are subject to fees charged by the rental company. These must be arranged and paid for at the point of collection unless pre-booked through our platform.
When you book a vehicle through 4Drive Moldova, you pay a booking advance online by card. This advance secures your reservation and is processed immediately. Cash payments are not accepted online.
The remaining balance is due when you collect the vehicle. The accepted payment methods for the balance depend on the specific vehicle you have booked. Your voucher states clearly whether the rental company accepts debit cards, cash, or requires a credit card for the balance payment.
Payment requirements are linked to the individual vehicle, not to vehicle categories or classes. Two sedans may have different payment rules. Check your voucher for the exact requirements before you travel. If you do not have a credit card and one is required, contact us before your collection date to explore alternatives or consider raising the limit on your debit card.
The rental company may block a deposit on a card at the time of vehicle collection. This deposit is a temporary hold, not a charge, and is released after you return the vehicle in the agreed condition. The deposit amount and the type of card required vary by vehicle and are stated in your voucher.
Deposit requirements are independent of insurance or damage coverage. Even with comprehensive coverage, a deposit may still apply. The deposit is held to cover potential costs such as traffic fines, toll charges, missing fuel, or damage that exceeds the coverage limits.
If you return the vehicle on time, in clean condition, with the agreed fuel level, and with no new damage or outstanding charges, the deposit is released according to your card issuer's processing times. Deductions from the deposit, if any, are itemised by the rental company.
The primary driver must present a valid driving licence at the time of collection. Foreign driving licences are accepted in Moldova. An International Driving Permit is recommended for stays exceeding 90 days but is not mandatory for shorter rentals.
The licence must have been held for the minimum period specified in your voucher, typically one or two years depending on the vehicle. The driver must meet the minimum age requirement, which also varies by vehicle. These requirements are confirmed at the point of booking and restated in your voucher.
Any additional driver must also present a valid licence and meet the same age and experience criteria. The rental company charges a fee for adding a second driver. This driver must be present at the time of collection to be added to the rental agreement.
A passport or national identity card is required for identification. Ensure all documents are original and valid for the entire rental period.
Moldova operates right-hand traffic. Speed limits are 50 km/h in towns, 90 km/h on open roads, and 110 km/h on national roads. There are no motorways or toll roads within Moldova. Fuel stations include Bemol, Lukoil, and Petrom.
You may drive the vehicle only on paved and maintained roads unless the vehicle is specifically suited to gravel or unpaved surfaces. Pickup trucks with part-time 4WD or AWD systems are suitable for gravel mountain roads and routes to sites such as Orheiul Vechi or Soroca fortress. Standard sedans and economy vehicles are restricted to paved roads.
Cross-border travel to Romania and Ukraine is permitted only with advance written permission from the rental company. This permission must be obtained before you depart. Entry to Transnistria is restricted and requires special approval, which is rarely granted for rental vehicles. Driving into Transnistria without permission voids your insurance and rental agreement.
The vehicle must not be used for illegal purposes, off-road rallying, racing, towing, or transportation of hazardous materials. Smoking inside the vehicle is prohibited. Pets may be allowed with prior arrangement and an additional cleaning fee.
Changes to your booking, including collection time, location, or rental period, must be requested by contacting us at [email protected]. We process changes subject to vehicle availability and may apply fees depending on the timing and nature of the change.
Cancellations are handled according to the cancellation policy stated in your voucher. This policy varies by vehicle and season. Generally, cancellations made well in advance of the collection date incur lower fees than last-minute cancellations. Some bookings may be non-refundable.
If the rental company is unable to provide the booked vehicle due to circumstances beyond their control, they will offer a comparable alternative. If no suitable alternative is available, the advance payment is refunded in full.
Your liability for damage to the vehicle, theft, or third-party claims is governed by the rental agreement you sign with the local rental company. That agreement specifies the coverage included in your rental and any excess or deductible that applies in the event of an incident.
You are responsible for reporting any accident, damage, or theft to the rental company immediately and to the local police if required. Failure to report incidents promptly may result in loss of coverage and full liability for costs.
4Drive Moldova is a booking platform. We are not liable for the condition, performance, or suitability of the vehicle, or for any loss, injury, or damage arising from your use of the vehicle. Claims relating to the vehicle or the rental service must be directed to the rental company.
We are not responsible for delays, cancellations, or service failures caused by events beyond our reasonable control, including weather, strikes, technical failures, or government restrictions.
If you experience any issue with the vehicle or the service provided by the rental company, contact them directly using the details in your voucher. Most issues can be resolved on the spot or during the rental period.
If the matter remains unresolved, contact us at [email protected] with your booking reference and a description of the problem. We will liaise with the rental company on your behalf and work towards a fair resolution.
Complaints about the booking process, payment issues, or information provided on our website should be sent to the same email address. Our office is located at Centru, Chisinau, Moldova, and we are available Monday to Sunday, 8:00 AM to 8:00 PM (GMT+2).
These terms and conditions are governed by the laws of the Republic of Moldova. Any disputes arising from your use of our booking platform or your rental reservation are subject to the jurisdiction of Moldovan courts.
The rental agreement you sign with the local rental company is also governed by Moldovan law. That agreement may contain additional provisions regarding dispute resolution, including arbitration or mediation procedures.
By completing a booking through 4Drive Moldova, you consent to the application of Moldovan law and the jurisdiction of Moldovan courts for any legal proceedings related to your booking or rental.